# Privacy Policy
Last updated: December 3, 2025
SPRK CRM ("SPRK", "we", "us", or "our") respects your privacy and is committed to protecting the personal information that you provide or that we collect in connection with your use of our website at https://sprkcrm.com and our software and services (together, the "Services").
This Privacy Policy explains how we collect, use, and protect your information when you interact with SPRK, including when you provide a mobile phone number and consent to receive SMS text messages from us.
## 1. Information We Collect
We may collect the following categories of information:
- Account and contact information: Name, business name, email address, phone number, billing details, and login credentials.
- Usage information: Information about how you use the Services, such as feature usage, access times, and pages viewed.
- Device and technical information: IP address, browser type, operating system, and similar technical data collected through cookies or similar technologies.
- Communication information: Records of your communications with us, including support requests, email messages, and SMS messages where applicable.
- Customer content: Data you choose to upload or store in SPRK CRM, such as contact records, notes, and activity logs, subject to any data processing terms we may agree with you separately.
- Mobile and SMS information: Mobile phone number and SMS opt in status when you provide your number and consent to receive text messages from us.
## 2. How We Use Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Services.
- To create and manage your SPRK account.
- To send transactional communications, such as account alerts, security notifications, and service updates.
- To provide onboarding, training, and customer support.
- To send you product updates, feature announcements, and other communications related to SPRK CRM that you have opted to receive.
- To improve and develop the Services, including analytics and performance monitoring.
- To enforce our terms, protect our rights, and comply with legal obligations.
## 3. Cookies and Similar Technologies
We may use cookies and similar tracking technologies to operate and improve the Services, remember your preferences, and understand usage patterns. You can adjust your browser settings to refuse cookies, but this may limit certain features of the Services.
## 4. How We Share and Disclose Information
We do not sell your personal information.
We may provide personal information to carefully selected service providers that perform services on our behalf, such as hosting, analytics, customer support, payment processing, and SMS delivery. These service providers are permitted to use personal information only to provide services to SPRK and are required to protect it appropriately.
We may also provide information when we believe it is necessary to:
- Comply with applicable laws, regulations, or legal processes.
- Respond to lawful requests from public authorities.
- Protect the rights, property, or safety of SPRK, our users, or others.
- Support a corporate transaction, such as a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure the continuing protection of your personal information.
All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
## 5. SMS and Mobile Data Privacy
When you provide your mobile phone number and opt in to receive SMS text messages from SPRK CRM, you consent to receive messages related to your account and use of the Services. These messages may include onboarding and training messages, account and billing notifications, security alerts, product updates, feature announcements, platform tips, and occasional promotional messages related to SPRK CRM.
We collect and store your mobile number and SMS consent status to manage your participation in our messaging program and to ensure that messages are delivered in accordance with your preferences.
Text messaging originator opt in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services that support delivery of our SMS communications.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
You may opt out of receiving SMS messages from SPRK CRM at any time by following the instructions provided in our messages, such as texting STOP to the number sending you messages, or by contacting us using the details in the "Contact Us" section below. After you opt out, we may send a confirmation message to confirm your opt out status.
## 6. Data Retention
We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, and comply with applicable legal, tax, or accounting requirements. Retention periods may vary depending on the type of data and the context in which it was collected.
We may retain certain account information and communication records for a reasonable period after account closure for recordkeeping, dispute resolution, and legal compliance.
## 7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
## 8. Your Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to certain legal exceptions.
- The right to object to or restrict certain processing activities.
- The right to withdraw consent where processing is based on consent, such as marketing communications or SMS opt in.
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.
## 9. International Transfers
If you access the Services from outside the country where our systems are hosted, your information may be transferred to and processed in other countries. We take appropriate measures to protect personal information in connection with such transfers in accordance with applicable data protection laws.
## 10. Third Party Links
The Services may contain links to websites or services that are not operated by SPRK. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any external sites you visit.
## 11. Children's Privacy
The Services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any update constitutes your acceptance of the revised Privacy Policy.
## 13. Contact Us
If you have any questions about this Privacy Policy, our SMS practices, or your personal information, please contact us at:
SPRK CRM
Email: [email protected]
Website: https://sprkcrm.com