Get Help from the SPRK Team

Submit a support request or request a call credit review. Most requests are reviewed within 24 hours.

Submit a Support Request
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Submit a Support Request

Describe your issue clearly and include any relevant details. Our team reviews every request and responds with guidance and next steps.

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Be Specific

Include what you were trying to do, what happened, and any error messages you received.

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Add Context

Screenshots or screen recordings help us understand the issue faster and provide better solutions.

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Response Time

Most requests are reviewed within 24 hours. Complex issues may take longer depending on scope.

The name of the sub-account requesting assistance
* Include all that apply: who, what, when, where and why
* This may be a screenshot or .doc helping further clarify the needs of this task
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Request a Call Credit Review

If you need one-on-one support, submit a call credit request. Our team reviews each request individually and reaches out to schedule if approved.

What Happens When You Request a Call Credit

  • We review your request within 24–48 hours
  • If approved, a SPRK team member will reach out to you
  • We’ll schedule a call at a time that works for you
  • Your call will be tailored to address your specific needs